Privacy Policy
Last Updated: September 1, 2025
1. Information We Collect
SMS Information
When you opt in to our SMS service, we collect:
- Your mobile phone number
- The date and time of your opt-in
- Message delivery confirmations
- Any messages you send to us
Automatic Information
We may collect technical information such as:
- IP address when visiting our website
- Browser type and version
- Device information
2. How We Use Your Information
We use your information solely to:
- Deliver SMS messages you've requested
- Respond to your inquiries
- Maintain records of consent
- Comply with legal obligations
- Improve our service quality
3. Information Sharing
We do not sell, rent, or share your personal information with third parties, except:
- Service Providers: We use Twilio to send SMS messages. They are contractually bound to protect your data
- Legal Requirements: If required by law, subpoena, or court order
- Safety: To prevent fraud or protect rights and safety
4. Data Retention
We retain your information as follows:
- Phone Numbers: Until you opt out or 2 years of inactivity
- Message History: 90 days from date sent
- Consent Records: 3 years (regulatory requirement)
- Opt-out Records: Permanently (to honor your choice)
5. Your Rights and Choices
You have the right to:
- Opt Out: Reply STOP to any message or contact us
- Access: Request a copy of your personal data
- Delete: Request deletion of your personal data (subject to legal requirements)
- Correct: Update incorrect information
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
7. Third-Party Services
We use the following third-party services:
8. International Users
Our services are designed for users in the United States. If you are located outside the US, your information will be processed in the United States.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. California Privacy Rights
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell your information)
- Right to non-discrimination for exercising privacy rights
11. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via SMS or email with at least 30 days notice.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us:
BILTIN
Email: help@biltin.app
SMS Support: Reply HELP to any message